Business intelligence for intelligent businesses

BI for MI – business intelligence for maximum impact – can we afford NOT to know how effectively our organisations are performing?

Information and knowledge is key to successful service management and delivery.

Without the right reports to inform management and direct attention and investment, delivering corporate objectives will inevitably prove difficult. Organisations will be more successful if the people making decisions have access to quality performance reports as and when they need them.

Better information and knowledge exploitation can be directly linked to improved business performance. This will enable managers and decision-makers to focus on both the high and the low performing areas of the business. Importantly, those organisations making effective use of information and knowledge are more likely to outperform their competitors.

In a challenging economic climate, companies tend to prioritise delivery and concentrate on growing their business. It's when times get harder and they are challenged to do more with less, that managers want to know more about what is working efficiently, or not, within their organisations, and where improvements can be made.

A corporate information strategy is fundamental to success. This should be mandated from the top of the organisation to outlying accounts and all the way down to team level.

Management also need to be clear regarding what type of performance reports they think they need from the business. Information management subject matter experts with knowledge of the business can capture requirements, collate, structure and format the data into easily understood reports – with compelling results that are very difficult to argue with!

Dashboards and other reports will already exist, but unless they are properly aligned with tactical and strategic objectives, their value can be limited. Without an integrated information strategy, 'silos' of data will exist in different business units, all potentially unconnected, leading to poor visibility of the operational performance of the whole team.

Jase will answer the question about how your company can turn non-integrated performance data into unarguable ‘best decision-making’ evidence which could mean the difference between success and failure.

A fully integrated, coherent and sustainable business intelligence strategy which is endorsed by senior management should do the trick!

Jase Wells is a business analyst / consultant currently working with UK Government departments to maximise service effectiveness and, ultimately, provide value for money to the customer.

Body of Knowledge reference Section Description 3.7 Information management and reporting

This presentation is suitable for project professionals with any level of experience.