Organisation case studies
The following case studies are from APM Accredited organisations:
- BAE Systems
- Blackpool and the Fylde College
- Blue Cross
- Canterbury Christchurch University
- Cranfield University
- Department for Transport
- Department for Work and Pensions
- EC Harris
- FCO Services
- Heathrow Airport Limited
- HM Revenue and Customs
- Kesgrave High School
- London South Bank University
- Manchester Metropolitan University
- Pearson VUE
- Rider Levett Bucknall
- The Clarkson Alliance
- T - Systems
Atos is an international information technology services company with annual 2011 revenue of EUR 8.5 billion and 74,000 employees in 48 countries. Serving a global client base, it delivers high-tech transactional services, consulting and technology services, systems integration and managed services. With its deep technology expertise and industry knowledge, it works with clients across manufacturing, retail and services, public sector, healthcare and transport, financial services, telecoms, media and technology, energy and utilities.
Atos is focused on business technology that powers progress and helps organisations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic and Paralympic Games. London 2012 was the sixth Games as IT Partner for the International Olympic Committee (IOC) and the International Paralympic Committee.
BAE Systems works right at the cutting edge of technology to develop, deliver and support advanced defence security and aerospace systems across the world. Its success depends entirely on effective project delivery. It is the world’s second largest global defence company with major operations across five continents and with customers and partners in more than 100 countries. More than 7,000 of its 100,000 employees are professional project managers working on some 5,000 projects at any one time.
This multi-billion pound business needs highly capable people using world-class processes to successfully manage and deliver complex projects to meet the exacting requirements of its customers. For this reason, BAE Systems is committed to high performance project management sponsored at board level, championed through its Corporate Project Management Council and implemented through a comprehensive set of policies and processes that are consistent across its global business.
BAE Systems takes a whole lifecycle approach to project management, from development to delivery and beyond. The lifecycle management framework is a core business process and provides a ‘fit-for-purpose’ approach for project management throughout the company.
Pet charity Blue Cross has been dedicated to the health and happiness of pets since 1897. It opened the world’s first animal hospital in 1906 and since then has never closed its doors. As well as protecting and caring for unwanted, abandoned or sick pets, it works to educate the public in responsible ownership, promote companionship and to enhance the lives of both pets and humans.
The charity employs over 600 staff and some 2600 volunteers. Its operation spans over 50 sites, including 12 re-homing centres for dogs, cats, horses and small animals, four veterinary hospitals and five clinics, a mobile vet service, a network of volunteer foster carers and over 40 charity shops that help generate essential funds. The charity produces a wide range of print and online educational information and an education programme for schools and colleges.
Canterbury Christchurch University- APM Academic Accreditation case study
Canterbury Christ Church University is the largest provider of education, training and skills in the South East for public services – notably teacher training, nursing, policing, health and social care – and a significant provider of programmes in a wide range of academic and professional areas. It is a multi-campus university based in Canterbury, Broadstairs, Medway and Tunbridge Wells, offering over 1,000 academic and professional study programmes at undergraduate and postgraduate level, all designed to equip students for their future careers. Courses carry internationally recognised professional body accreditations and provide opportunities for internships and placements.
The Business School, part of the Faculty of Social and Applied Sciences, is committed to developing individuals and organisations through excellence in business and management education, research and consultancy through its Business School and the Department of Leadership and Management Development.
Cranfield’s mission to transform knowledge into ingenious solutions places it at the forefront of some of the world’s most practical, cutting-edge projects.
Founded in 1946, the university is the only wholly postgraduate higher education institute in the UK, specialising in science, technology and management. It has a global reputation for teaching and research, industrialscale facilities and for its links with some of the most recognised names in industry and commerce.
The university’s School of Management has been established for more than 40 years with a mission to innovate and improve the practice of management around the world. From unique cabin evacuation research to finding life on Mars, Cranfield’s focus is squarely on the application of its research. This research drives its masters, doctorate and professional development courses, which are constantly monitored and updated by industry advisory panels to ensure they meet the needs of employers.
The Department for Work and Pensions (DWP) is the biggest public service delivery department in the UK. It is responsible for welfare and pension policy and is a key player in tackling child poverty and serves over 20 million customers.
The DWP delivers its customer services through a number of operational organisations including the Pension Service, Disability and Carers Service, Child Maintenance Enforcement Commission and Jobcentre Plus, and aims for a high quality and efficient service to all.
Every working day the DWP will:
- Receive around 15,000 vacancies
- Receive over 1 million job searches
- Help over 5,000 people move into work
- Issue 18,000 pension forecasts
- Deal with over 1 million personal contacts
The DWP is the biggest spending government department, involved in often complex and high profile programmes and projects to deliver policy and strategic business change. As with all public bodies, it has to show it gives value for taxpayers’ money efficiently and effectively.
Blackpool and the Fylde College is one of the UK’s elite colleges awarded Beacon status in recognition of excellence, innovation and outstanding delivery. It is one of the largest general further education colleges in the North West, with a national reputation for the diverse range of further and higher education learning opportunities it provides.
The achievements of this award-winning college are the result of the effort and commitment of staff and students, working with local and regional partners to ensure that the regional economic priorities are addressed and that regeneration of the area is based on improving skills and education.
Blackpool and the Fylde College is committed to providing high quality, flexible and easily accessible learning opportunities for individuals, organisations and the local community. Some 40 per cent of students are mature entrants looking to change their career or progress within their current employment.
Over the past 20 years it has developed a vibrant higher education curriculum focused on addressing business development needs and the aspirations of employers and employees. A major milestone in this strategy was the opening in 2009 of a £10 million university centre with degrees validated by Lancaster University.
Costain - APM Corporate Accreditation case study
The Costain Group is a leading international engineering Company with a global reputation for technical excellence built on more than 140 years of experience. Today it has a comprehensive spread of operations working on major projects in the key sectors of environment, infrastructure, energy and process.
It currently employs 3,500 people in the UK, including around 200 project managers working at the sharp end of contracts. It also operates internationally. Choosing Costain is the Company’s strategy to deliver increasingly a full-service offering, from front-end engineering consultancy and design through construction to back-end care and maintenance. National activity in the areas of infrastructure, environment and energy is intense
and is set to gather momentum in the years to come.
The Costain commitment to and focus on training and corporate responsibility won the Supreme Award at the 2009 Construction News Quality Awards, with its Project Management Academy also winning the training category It took the 2010 Association of Graduate Recruiters Award for its graduate development programme. In 2011 the Group was awarded a Business in the Community (BITC) Big Tick Award for Excellence for its skills in the workplace and was short-listed in the Example of Excellence category.
The Department for Transport (DfT) is one of 24 ministerial bodies working to keep the nation on the move. Supported by 21 agencies and public bodies, this ministerial department leads on national and international transport infrastructure, driving development, sustainability and economic growth for the UK.
With an extensive portfolio of projects and programmes, ranging in value from £5 million to £42 billion for High Speed Rail 2, it is one of the largest Government departments for strategically important projects. DfT and its agencies employ over 18,000 staff who work in a range of locations across the country and in a few cases, abroad.
DfT consists of five groups which directly report to the Permanent Secretary Philip Rutnam including Rail, Road, Traffic and Local, High Speed 2, Resources & Strategy and International, Security and Environment. These groups manage the more commonly known aspects of DfT such as the Maritime and Coastguard Agency, the Highways Agency, the Driver and Vehicle Licensing Agency and the Driver and Vehicle Standard Agency.
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EC Harris - APM Corporate Accreditation case study
Leading International Built Asset Consultancy, EC Harris, is committed to generating positive outcomes for its clients from their investment and expenditure in built assets. Delivering value through the application of knowledge, professional skills and technology, the firm acts as trusted advisors to its clients in planning and executing strategies that optimise the construction, operation, use and ownership of built assets.
EC Harris’ professional skills include 17 disciplines, from asset and facilities strategy to management information systems, along with cost management, programme, project and construction management to software development. The firm also extends its capacity and capability through alliances with selected companies and supply chains assembled for specific sectors.
EC Harris’ approach to employee development is to support, mentor and guide individuals at every stage of their career, helping to develop their skills, competency and knowledge. For the project management community, this includes an annual assessment against a skills log – in turn which is aligned to the APM Competence Framework.
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Finmeccanica - APM Corporate Accreditation case study
Finmeccanica is Italy’s leading industrial multinational and multi-cultural group in the high technology sector and is ranked among the top 10 global players in aerospace, defence and security.
The group focuses on three strategic sectors – helicopters, defence electronics and security and aeronautics – and also has a strong presence in the space sector where it is a pioneer in satellite services, and in the global transport and power generation markets.
The Finmeccanica group has bases in Italy, the USA and the UK. It has also built up a significant presence in France, Germany and Poland. There are nine operating companies in the UK – AgustaWestland, Ansaldo STS, DRS Technologies, SELEX Elsag, SELEX Galileo, SELEX Systems Integration, VEGA Consulting Services, MBDA and Telespazio VEGA.
SELEX Galileo, SELEX Elsag and SELEX Sistemi Integrati ativities will integrate as of January 1st, 2013 into a new company, SELEX ES.
Its industrial facilities are spread across the globe with some 340 companies, joint ventures, partnerships and joint industrial projects. It is a partner in several significant international projects including, Eurofighter, B787 Dreamliner, ATR, Joint Strike Fighter, the SuperJet, 100Galileo and the International Space Station.
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FCO Services delivers secure services across the globe that meet the demanding needs of government in some of the most challenging environments. As a Trading Fund, FCO Services provides competitive, cost effective services aligned to the government agenda for a safe and secure environment across the UK public sector. In addition, customers include foreign governments and international organisations closely linked to the UK.
Members of the FCO Services team are expert advisers in security, from installing and enabling secure communications to the design, build and management of secure facilities, from secure logistics and transportation to expert translation, interpreting and national security vetting.
Ultimate responsibility for FCO Services rests with the Secretary of State for Foreign and Commonwealth Affairs, with Chief Executive Chris Moxey responsible for the day-to-day organisation and management. He is accountable to Parliament for the use of public money and assets and to the Minister for performance against agreed targets. As part of the efficiency and reform agenda, FCO Services ensures good value to the departments it serves.
Heathrow Airport is London’s main airport, the UK’s only hub airport and one of the busiest in the world. It is home to 86 airlines serving over 180 destinations in 90 countries, with more than 1,300 daily aircraft movements and between 100,000 and 200,000 passengers every day.
As one of the UK’s most significant construction industry clients, Heathrow continually invests in the construction and refurbishment of its infrastructure, along with the process and operational change programmes which go along with their delivery. Among its current major projects is the future Terminal 2, adding to the existing four operating terminals and which is expected to see around 25 million passengers a year.
Heathrow promotes strong values that are reflected in everyday activity at all levels. It has established six core business behaviours – including working together, taking the lead and continuous improvement – to support the vision to ‘Become the UK ‘s direct connection to the world and Europe’s hub of choice by making every journey better’.
HM Revenue and Customs - APM Corporate Accreditation case study
HM Revenue and Customs (HMRC) exists to make sure that the money is available to fund the UK’s public services and to help families and individuals with targeted financial support. It was formed in April 2005 by the merger of Inland Revenue and Her Majesty’s Customs and Excise and is one of the largest government departments. Its work touches the lives of almost every person and business in the UK, from collection of taxes and duties and making sure that benefits such as child and tax credits are paid out to the enforcement and administration of the national minimum wage, environmental taxes and student loan recovery.
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Kesgrave High School is an academy teaching 11-18 year old students near Martlesham Heath, Suffolk. Part of the Farlingaye and KesgraveTeaching Alliance incorporating schools from all sectors, universities and the local authority, Kesgrave and Farlingaye High Schools were designated a joint teaching school in July 2011. The aim of the alliance is to continually strive to improve the quality of teaching, learning and standards for students. By working together the various establishments aim to bring about exciting and valuable developments for local students.
Kesgrave School’s ethos is that school should be a place to enjoy and somewhere students can stretch their imaginations, explore their interests and reach their potential.
London South Bank University (LSBU) is one of London’s largest and oldest universities and has been providing students with relevant, accredited and professionally recognised education since 1892.
This cosmopolitan university has more than 25,000 students from over 130 countries across its four faculties – Arts and Human Sciences, Business, Health and Social Care, and Engineering, Science and the Built Environment.
LSBU has an important, enduring and consistent mission to create student opportunity for future success and aspires to be the best in its field by implementing its vision ‘to be the most admired UK university for creating professional opportunity’.
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Manchester Metropolitan University (MMU) was awarded university status in 1992 and is one of the most extensive education centres in Europe, delivering undergraduate and postgraduate education to over 38,000 students. MMU is currently two-thirds into a 10-year campus rationalisation project to locate the university from seven campuses to two (Manchester and Crewe) by the academic year 2014-15.
Within the university is Manchester Metropolitan University Business School (MMU Business School). It has been supporting industry and commerce since 1889 and today offers undergraduate, postgraduate and higher research degrees in all major sub-disciplines of business and management. Notable growth areas include entrepreneurship and innovation, human resource management, marketing and PR, as well as accounting and finance.
NATS - APM Corporate Accreditation case study
NATS manages air traffic movements in the UK’s airspace to ensure the safety of aircraft and the travelling public, handling 2.2 million flights a year or 6,000 flights a day. The company owns and operates critical parts of the country’s national transport infrastructure, including Air Traffic Control (ATC) centres and their associated control systems, radar, navigational and radio sites and communications networks.
The ATC centres are a joint civil-military operation sharing many common systems. NATS is jointly owned under a Public-Private Partnership (PPP) by seven UK airlines, airport operator Heathrow Airport Ltd (formally BAA) and NATS staff, with the remaining share resting with the Government. NATS employs around 4,000 people. There are huge demands on the company to cope with managing among the most complex and congested airspace in the world, made more complex by the UK’s position as the gateway for air routes between Europe and North America.
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NES - APM Corporate Accreditation case study
Nuclear Engineering Services (NES) is a project-led organisation with over 60 years’ experience in the nuclear industry. The company specialises in the design, manufacture, assembly, test, installation and commissioning of bespoke solutions for the nuclear decommissioning, defence and nuclear new build markets. It employs over 400 people across three sites with a turnover in excess of £38 million a year.
NES’ nuclear experience dates back to the supply of the first nuclear reactor housing to Dounreay, Scotland. Since then it has supplied an extensive range of equipment and solutions to most UK nuclear power stations and worked with many of the key players in the nuclear industry.
Head office is based in Wolverhampton with a centre of engineering excellence at Risley, Warrington, and its North West Division at Beckermet, Cumbria. These three strategic locations mean NES is ideally positioned to cover UK- wide contracts. Over the past five years the company has seen its turnover grow alongside its change in business strategy, from a function to a project-focused business.
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Pearson VUE is the world’s leading computer-based testing and assessment business. It works in partnership with test owners of all sizes to develop, manage, deliver and grow custom-built assessment solutions. With offices in the UK, US, Dubai, India, Japan, China and Australia, the company provides testing services across a diverse range of sectors such as health and medicine, finance, government, academic and admissions, information technology and transport.
In the UK, Pearson VUE works with the Driver and Vehicle Standards Agency (DVSA) to deliver the Driving Theory Test – the largest on-demand testing programme in the world. In other areas its flexible range of assessment services includes psychometric analysis, item writing, test development, registration, scheduling, multiple test delivery modes and management reporting.
The Pearson VUE Test Development Service Group works to improve the reliability of client exams, and to increase the credibility and validity of content, indicative of industry standards. Pearson VUE delivers over 11 million tests per year for nearly 450 clients in 178 countries.
Founded 33 years ago with 25 employees, today Petrofac is a leading FTSE 100 company, providing integrated services across the oil and gas asset life cycle in 29 countries. With a brand promise to ‘help resource holders unlock the value of their oil and gas assets’, they are one of the most highly regarded oilfield service companies. Petrofac reported global revenues of US$6.3bn in 2013 and employs 18,000 people who work out 31 offices worldwide.
Part of the Engineering, Construction, Operations and Maintenance (ECOM) division, Petrofac’s Offshore Projects & Operations (OPO) is a 5,000-strong business unit established to provide a full range of operations, maintenance, engineering and construction services. These range from the supply of highly experienced personnel, brownfield engineering modification projects and asset management for both onshore plants and offshore installations.
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QinetiQ - APM Corporate Accreditation case study
QinetiQ is essentially a people-based business providing high-end technical knowledge underpinned by world-class research and innovation. The company supplies advice, assurance, test and evaluation, engineering solutions and training within the defence, aerospace and security sectors.
Its customers face challenges that define the modern world, and they know that QinetiQ is uniquely placed to understand these issues and work with them to ensure the success of their mission. Customers around the world rely on the drive and dedication of QinetiQ’s people to help them meet their goals – often in environments where there is no second chance for failure. The project-based organisation employs some 5,000 people in the UK, with 450 project managers working on some 2,000 projects at any one time, from low risk tasks to complex projects.
For more than a century, Raytheon UK has been designing, developing and manufacturing advanced systems and technologies for defence, homeland security and other global government and commercial sectors.
The company has built a reputation for innovation in key areas such as mission systems integration, networkenabled capabilities, mission support and training solutions for the UK Ministry of Defence. The company also exports to more than 40 countries, including the US.
Raytheon UK’s vision is to be recognised as a leading European provider of integrated capabilities in the defence, civil and national security domains. It is committed to driving strategic growth, establishing an inclusive culture and developing an environment for learning, because it believes that companies that depend on innovation must draw upon the skills of lifelong learners.
The company currently employs 1,200 people across its six main UK facilities, including 120 employees working in programme management.
Today, Raytheon engineers continue to lead the way from advanced defence services to national security systems, helping to keep military forces safe and playing a critical role in national and cyber security.
In delivering complex solutions around the world, Raytheon is focused on its promise of mission assurance so that customers can trust solutions to perform as promised and to deliver success.
The Rider Levett Bucknall Global Practice is a multi-discipline, independent, global construction consultancy with over 2,500 employees working in more than 100 offices across Asia, Oceania, Europe, the Middle East and the Americas.
Launched in June 2007 by bringing together three companies – Bucknall Austin, Rider Hunt and Levett & Bailey – the service-led practice can trace its roots back to the 18th century and today offers the core skills of cost consultancy, project management and advisory services at every stage of the construction cycle.
Rider Levett Bucknall works with local, regional and multinational clients, including governments, developers, investors, occupiers and contactors across all sectors. Particular strengths include commercial, hotels, tall buildings, retail, residential, theme parks, sporting stadiums and sustainable development.
The practice is proud of its reputation for innovation and its focus on developing its people, who have the opportunity to become shareholders. Among the stated values are to be a beacon of best practice, act with integrity and honesty, to be financially robust and deliver on its promises.
Sellafield Ltd is responsible for safely delivering decommissioning, reprocessing, nuclear waste management and fuel manufacturing activities on behalf of the Nuclear Decommissioning Authority. With over 50 years’ experience, it has the largest concentration of nuclear expertise in Europe carrying out some of the most innovative and complex nuclear activities in the world.
It is now owned by Nuclear Management Partners (NMP), which brings together the global nuclear experience of American company URS, British
company Amec and French company Areva to deliver the safe acceleration of hazard and risk reduction across the business.
The Sellafield site in West Cumbria is spread across six square kilometres and is home to more than 1,000 facilities performing a wide range of tasks. These include decommissioning the UK’s nuclear legacy as well as fuel recycling, manufacturing and the management of low, intermediate and high level nuclear waste. The site at Capenhurst in Cheshire is due to become the UK’s first nuclear site to complete its decommissioning and clean-up programme – and on the way has delivered the biggest demolition projects ever undertaken in the UK nuclear industry.
Siemens was established in the United Kingdom 167 years ago by William Siemens, a leading Victorian industrialist who turned his concepts and inventions into practical solutions – many of which were world firsts. Today, it is one of the largest global electronics groups and is still providing innovative solutions to help tackle the world's major challenges across the key sectors of energy, industry and healthcare.
Siemens designs and manufactures products and systems ranging from traffic lights, gas turbines and turbine spares to the superconducting magnets used in medical scanners and the drives that are behind many of the UK's manufacturing plants.
The company employs 15,612 people in the UK of which 332 are in project management roles. Globally there are over 405,000 employees of which around 17,000 are project managers with around 45,000 in project related roles. Its reputation for innovation reaches into all areas of activity, including its approach to project management.
Siemens was the first company to put its training and development programme to the test as the pilot for the Association for Project Management's Corporate Accreditation scheme, helping to fine-tune the procedure and become the first corporate organisation in the UK to achieve this accreditation.
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Shell - APM Corporate Accreditation case study
Global energy and petrochemical major Shell operates in over 90 countries and territories and is a key provider of energy used by millions of people and businesses for heating and power.
Shell has more than a century of experience in oil and gas development and has completed some of the largest projects in the world. Today it employs around 93,000 people in the exploration, production, manufacturing and distribution of hydrocarbon products. This number includes some 3,000 project management professionals and a further 5,000 technical staff involved in project delivery across the various businesses.
Shell is in the business of delivering highly complex projects in challenging locations. In recent years, its huge project portfolio has averaged US$25-30 billion a year.
Project management is fundamental to the way the group works across the full array of technical, organisation, commercial, environmental and political aspects. All projects are developed and managed to processes and standards built on Shell’s 100 years of experience and which cover all the key components of the APM Body of Knowledge.
An impressive level of investment is going into creating new assets, new technology and working at the very frontiers of the industry as Shell prepares to maximise the opportunities opening up in even more challenging future. A number of initiatives have been introduced to improve project delivery, providing unique development and employment opportunities for Shell staff.
The Clarkson Alliance (TCA) is a construction project management consultancy. It manages capital investment projects in the specialist sectors of health and leisure, education, heritage, housing and industrial. The company provides an integrated project management service – including cost management – and its success is founded on the ability to mitigate risk, maximise opportunity and work collaboratively with clients and supply
chain to deliver outcomes on time and within budget.
The company believes that project management is a simple two-step process:
- defining the benefits that the facility should deliver (the purpose of the project)
- managing risks to ensure benefits are delivered
TCA was founded 10 years ago by Graham Clarkson, who recognised that in order to stand out in a competitive market, a different approach was needed to project management. The philosophy underpinning TCA is change through innovation and it has adopted a unique approach to its business by working collaboratively with customers, suppliers and partners to bring about continuous improvement on the outcome of projects. It has also introduced a High Performing Teams initiative of which Corporate Accreditation by APM is an integral part.
Drawing on a global infrastructure of data centres and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. With offices in over 20 countries and a global delivery capability, the Deutsche Telekom subsidiary provides support to companies in all industries. Some 50,000 employees combine expertise with ICT innovations to add significant value to customers’ core business all over the world.
The operating business is divided into two areas – sales and delivery. Sales is responsible for new business as well as all sales-related activities from marketing to portfolio management. Delivery is responsible for delivery and service to existing customers and encompasses all aspects of customer service from technical consultancy to systems integration and infrastructure.
Offices in London, Milton Keynes, Hatfield and other satellite sites across the UK deliver end-to-end IT and telecommunications solutions from corporate voice and data networks to full-spectrum IT solutions and business process outsourcing.
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