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Contents:
Introduction from the Chair
Research
Industry Change Practitioner Groups
Methods and Standards
Recent and planned events
Introduction from the Chair: Martin Taylor
 We have now completed our first full year in which our membership has reached over 300 and we held our first full day event ‘The Great Change Debate’ in March 2015, which was sold out and received very positive feedback.
Following the AGM in June 2015, the core of the Committee remains; during the year some Committee members decided to leave and new people joined. The approach has been to have a Committee of no more than 8 with other SIG members supporting the work of the Committee, which overall has worked well. Learning from the first year the organisation has been modified around Themes along with the Change Practitioner Groups, with the objective of creating a Change Community as illustrated below;
A Committee member has responsibility for a specific Theme and has a number of (non-Committee) supporters to assist with the work. The SIG Secretary has overall responsibility for the Change Practitioner Groups with a designated person responsible for the detailed working of each Group further details are within this Newsletter.
The SIG was successful in achieving a grant for an APM-funded Research project and this is under the responsibility of the Innovation Theme and details are published in this Newsletter.
A review of our first year objectives reveals the following, with the status described in italics;
- Establish formal Committee and organisation
- Achieved and organisation restructured for 2015/16
- Establish links and working relationships with other SIG’s
- Internal Collaboration approach formally set up for 2015/2016
- Establish links and working relationships with Branches
- Internal Collaboration approach formally set up for 2015/2016
- Confirm and undertake promotional activities
- Achieved and ongoing for 2015/2016
- Review and update the Body of Knowledge
- To be undertaken during 2015/2016
- Progress ‘Alliance’ partnerships and determine collaboration approach
- External Collaboration approach established and continues in 2015/2016
- Set up Change ‘Industrial Liaison’ groups across numerous industries
- Three Change Industry Practitioner Groups established and more to be developed this year
- Hold first annual conference / event
- The Great Change Debate 1-day event was held in March 2015
It is pleasing to achieve many of our original objectives and the restructure of the SIG will help progress the other objectives as part of our business plan. We are also setting a target to increase our SIG membership from the current 300 to 500.
The reorganisation of the SIG provides a clear structure with specific responsibility for Themes and the Change Practitioner Groups opening up the opportunity to achieve a powerful Change Community.
Our key objectives for 2015/2016 are as follows;
- Establish effective links and working relationships with other SIG’s and Branches
- Review and update the Body of Knowledge and Competencies for Enabling Change
- Continue to develop the Change Practitioner Groups to provide both Industry-specific and cross-Industry learning opportunities
- Continue to develop external collaboration, working with other organisations to build the change community
- Build the understanding and Change capability of organisations by sharing information, reference sources, case studies and lessons learnt
- Complete the APM-funded Research project and make research findings available to members
- Deliver appropriate Events and communications, providing learning opportunities for existing and new members
The main part of the Newsletter provides updates on the Research project, Industry Change Practitioner Groups, Change Methods & Standards and Events.
Our next event is 'Enabling change with agility, velocity and flexibility', on Tuesday 29th September 2015 @ 6.00pm at etc.venues Victoria, One Drummond Gate, Victoria, London. SW1V 2QQ, presented by Henry Cohen, Chief Information Officer at Telegraph Media Group. Further information click here.
Research - Tricky People Issues Take Project-Track (again!) - Parag Gogate
 Does it have to be this way?
We recognise that the development of tools to deal with the tricky people issues that can undermine delivery lags far behind the development of tools for managing finance, progress and risk and we’ve initiated a project to develop a tool to address the gap. This exciting research is being funded by APM and will produce an efficient and effective measurement and diagnostic method to quickly explore and identify behavioural obstacles in relation to readiness/resistance to change.
This diagnostic tool will enable practitioners to take necessary action to minimise impact, maximise productivity and will aid in building an effective Behavioural Risk Assessment extending best practice.
Are you interested in participating?
We’re looking for 15 organisations to partner with us in developing the tool this autumn. Participating in the research will give you access to leading edge thinking and insight into the change management climate and culture in your organisation.
What's more, in return for contributing to the research you’ll get a report on the state of play at your organisation.
Please contact Carole Osterweil and/or Parag Gogate if the above research is of interest to you before 5 pm, 18th Sept 2015.
carole@omqconsulting.co.uk
parag.gogate@arcusfm.com
Find out more about the research here: https://www.apm.org.uk/enabling-change
Industry Change Practitioner Groups – Bob Thomas
 The Enabling Change SIG continues to progress establishing their Industry Change Practitioner Groups to better understand how different industries manage and successfully implement their change programmes.
With three groups Transportation, Public Services and Financial Services now meeting we are beginning to see the industry related nuances associated with Change. The progress made to date by each group is detailed below:
Transportation Change Practitioner Group
SIG Co-ordinator - Simon Williams, Head of Business Change TfL.
Change Practitioner Representatives attending from - TfL; Network Rail; Arrriva; Maersk Line Shipping; Heathrow Airport plus Academic Professor Tim Brady and Author Esther Cameron.
The Transportation Change Practitioner Group has now met on three occasions and is proving an excellent forum to develop and share knowledge between senior industry experts. The March meeting focused on specific challenges to delivering change in the transport sector, identifying more than 50 issues under a dozen key themes. This creates a strong platform for developing solutions and sharing good practice, and this will form much of the group’s work programme for the remainder of 2015.
At the most recent meeting on 25th June the group welcomed Maersk Line, adding maritime logistics to the group’s aviation, passenger transport, academic and literary experience. The group’s Terms of Reference were confirmed, and the meeting focused on sharing case studies from each organisation. Examples featured operational performance, organisational change, and accommodation strategy and systems implementation. Common themes and key learning points are currently being distilled and will also feed into future work.
It is clear that the industry groups offer the opportunity to gain a unique insight into the practical realities of delivering change in different environments, and as such have the potential to contribute significantly in terms of thought leadership and practical understanding for the wider APM community and knowledge base.
Public Services Change Practitioner Group
SIG Co-ordinator – Bob Thomas, SIG Secretary. Change Practitioner Representatives attending from British Council; HMRC; NHS and AWE with new Change representatives soon to join will be from the BBC & the House of Commons plus Academic & Author Andrew Schuster, Director PWC.
This group held its first meeting in March where it addressed general Change matters identifying nine change themes covering areas such as- Democratic Context, Planning, Culture and Capability. It agreed that wide consultation and extreme efforts were necessary to build and hold the consensus for change necessary to realise results. The measurements for success are often diverse, due to multifarious stakeholders. It concluded at the outset that Change in Public Services was being carried out in a highly complex and difficult environment. In addition, it considered its Terms of Reference. Since then, the groups Terms of Reference have been agreed.
At its second meeting in July the group will decide if it will explore each Change theme in turn or not. This decision will depend on how important the group feel about hanging everything together from the outset.
The group is very productive and forward thinking and wishes to develop change leadership thinking via White papers within the field of Public Services.
Financial Services Change Practitioner Group
SIG Co-ordinator – Rupert Hill, Consultant. Change Practitioner Representatives - Bank of America; Thomson Reuters, Ex Bank of England, Trader Performance Coach, Insurance Programme Manager plus Academic & Author Professor Cliff Oswick .(Note – Barclays are expected to also join soon).
The “Change Influencer” group for Financial Services met for the first time in May. The group consists of senior practitioners with an average of about 20 years’ sector experience, spanning banking, insurance, trading, regulation, information provision, cultural change and academia. The group aims to produce outputs that supplement existing change management frameworks with real-life experiences, creating “protocols” to help practitioners achieve success. In particular, this will involve a focus on the role of people, culture and behaviour in delivering change. Consideration will be given to the differences between discretionary and non-discretionary projects, reflecting the two main change drivers in the sector at present, technology and regulation.
The next headline topic for discussion is “Change Failure”.
Moving forward the SIG intends to develop a further 3 groups this year with “Utilities” next to be developed.
Methods and Standards - Hannah Melville
 Following new appointments at the SIG AGM the leadership of this theme is being transitioned from Elisabeth Goodman to Hannah Melville.
Elisabeth has promoted change management through APM events including - East Midlands branch (twice, jointly with Martin Taylor), and Project Management in Practice in London; co-organising an event with East of England Branch featuring GSK’s approach to change and hosting a repeat through a Webinar; and hosting a webinar with ChangeFirst in May 2015.
Elisabeth is now picking up responsibility for the SIG’s Internal Collaboration Theme meaning she will continue to promote the SIG and join up our thinking with the other SIG strategies as well as share the progress made to date:
Identifying and engaging contacts
In the period since the last newsletter, Hannah has been supporting Elisabeth in the Theme’s work alongside Jason Williams and Carl Halford. Jason has also been supported by Donna Unitt, Chee Koh and Nick Brook.
Reference documents
Thanks to everyone’s hard work we now have the following completed reference documents available on the SIG’s micro-site:
- Headings for representing the change capabilities / methods (version 3rd January 2015)
- Library of professional knowledge / reference sources (version 2nd January 2015)
- Change management press and publications reference library (May 2015)
- Common vocabulary (July 2014)
- Enabling change case studies (March 2015) – based on a survey that we originally released in 2014 and continues to be available through our website
Two further documents are close to completion
- Detailed notes on 17 change methodologies / standards
- Lessons Learnt (with an associated article planned for the December 2015 issue of Project)
Hannah will be developing the next phase of focus for the Methods and Standards Theme with the team – please get in touch with us if there are focus areas you would like to access on change management.
Recent Events – John Gillett
 Since our last newsletter the following events have been run:
How to keep programmes on track and teams inspired during periods of change – this event was run with Midlands Branch on 24th February 2015. For more information and copies of the slides please see here.
“Need for WHY and Importance of How” - Thursday 26th February 2015, in Guildford jointly with Thames Valley Branch. See this link for more information.
The Great Change debate brought together project and change managers from a wide variety of backgrounds and companies to discuss issues around change and project management, such as why do so many projects continue to fail; how should we talk about change to make people more comfortable with the concept; and how do we measure success? See this link for more information on the event.
“A journey of change: delivering transformation at Transport for London” – Tuesday 24th March 2015, in Central London. The huge transformation taking place at Transport for London (TfL) was the topic for a fully booked evening event. For further details see this link.
The APM Enabling Change SIG held their AGM meeting on Monday 29th June 2015 in London. After the AGM there was a presentation from Simon Williams and Steve Foster from Transport for London (TfL) which served as a follow-on from the presentation on 24th March above. Delegates were treated to an update on the huge transformation which has been going on at TfL Please see the report on the event, the slides and Video here.
Planned Events – John Gillett
Enabling change with agility, velocity and flexibility. - Tuesday 29th September 2015 @ 6.00pm
Location: etc.venues Victoria, One Drummond Gate, Victoria, London. SW1V 2QQ
The presentation will be given by Henry Cohen, Chief Information Officer at Telegraph Media Group. Henry was recruited to manage a £30m technology budget and the associated 110 internal and 90 external resources to deliver technology to support the move from print to digital in the Telegraph Media Group. For further information please see link.
Process Improvement and Change Management – Thursday 29th October 2015 @ 6.00pm
Location: The Hilton Reading, Drake Way, Reading RG2 0GQ to be run with Thames Valley Branch.
Organisational, cultural and other strategic change programmes, for instance involving IT, are the ones that most often attract attention when talking about change. However, incremental process improvement can also significantly affect the way people work.
Process improvement methodologies such as Lean and Six Sigma will often have change management principles and techniques built into them.
This presentation will include an exploration of process improvement methodologies and case studies in relation to change management. Further information will shortly be available on the APM website under Enabling Change Events.
Please feel free to circulate this Newsletter to your colleagues in Change and do encourage them to join the Enabling Change SIG on our website . It is free to join the SIG group, even if you are not an APM member and then you will be kept up to date on all of our activities. We look forward to seeing you and your colleagues at one or more of our future events.
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