20 March 2018
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  • 2018-03-20 18:00:00 2018-03-20 20:00:00 Europe/London Conflict management with lessons in history Don't forget to book your place on the APM website. Holiday Inn Notts/Derby, Bostocks Lane, Sandiacre, Nottingham NG10 5NJ Holiday Inn Hotels and Resorts

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Midlands branch

Conflict management with lessons in history

Holiday Inn Notts/Derby, Bostocks Lane, Sandiacre, Nottingham NG10 5NJ

As project organisations increasingly become more globalised with geographically distributed project teams connected virtually, project team members require strategies for managing conflict in this environment.

In project management conflict is inevitable. The earlier a project manager discovers conflict developing, the easier it is to resolve. Conflict resolution perceives conflict as destructive. Conflict management designs effective strategies to reduce the destructive side and enhance the constructive side of conflict to improve learning and effectiveness in organisations.

This presentation will explore several historical and contemporary project case studies that were mired in different types of conflict and show how these were managed. For example, in the Florence Duomo project Filippo Brunelleschi had a disaffected group of stakeholders undermining his authority based on conflicting approaches to the project. In the Hoover Dam project Frank Crowe incited conflict with his approach to the project workforce. In contrast Joseph Strauss took a different approach in the Golden Gate Bridge Project that reduced conflict with the project workforce and created a positive culture.

Project managers need to establish a constructive conflict culture. For example, if precautionary steps are taken to ensure constructive outcomes to a conflict then conflict management has a greater impact on the project success. Encouraging employees to face conflicts and resolve them in a managed way will improve communication, efficiency, increase commitment and nurture loyalty during the project. Why is this important? As organisations increasingly adopt a globalised approach to sourcing project elements a successful project requires effective interactions between geographically distributed and culturally diverse teams, and team members require strategies for managing conflict in a virtual project environment.

As the founder behind the “Lessons from History” business series, Mark Kozak-Holland brings years of experience as a consultant who helps Fortune-500 companies formulate projects that leverage emerging technologies. Since 1983 he has been straddling the business and IT worlds making these projects happen. He is a PMP, certified business consultant, the author of several books, and a noted speaker.

Mark has written a number of publications and academic papers on project management based on historical case studies. He defended his dissertation titled “The Relevance of Historical Project Lessons to Contemporary Business Practice” in November 2013 to complete his PhD.

This event is suitable for professionals with any level of experience.

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APM Body of Knowledge reference

Section Description
2.1.2 Conflict management

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