11 April 2019
  • 2019-04-11 18:00:00 2019-04-11 20:00:00 Europe/London Dos and don’ts of good stakeholder engagement Don't forget to book your place on APM website! RS Components, Lammas Road, Corby, Northamptonshire. NN17 5JF RS Components Ltd

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Midlands branch

Dos and don’ts of good stakeholder engagement

RS Components, Lammas Road, Corby, Northamptonshire. NN17 5JF

Understanding your stakeholders perception of success is the key to unlocking project delivery. It’s all about engagement, empathy and managing people. Project management, stakeholders and conflict management will be discussed.

Key principles:

1. Communicate
 Sharing info is important but take time to understand your stakeholders to know what to share.
2. Consult, early and often
Early and regular consultation is essential to ensure that requirements are agreed and an acceptable delivery solution is negotiated.

3. Stakeholders are only human
Humans do not always behave in a rational, reasonable, consistent or predictable way; they have feelings and potential personal agendas.

4. Plan stakeholder engagement
Investment in careful planning before engaging stakeholders can bring significant benefits.

5. Build trust
Develop your relationships and build trust.

6. Stakeholder management is simple but not easy
Use foresight to anticipate hazards, taking simple and timely actions with stakeholders to significantly improve project delivery.

7. Stakeholders are often keys sources of risk
Stakeholders are important influential resources and should be treated as potential sources of risk and opportunity within the project.

8. Compromise
Assess the relative importance of all stakeholders, their expectations and priorities to establish a weighted hierarchy against the project requirements and agreed by the project Sponsor.

9. Understand what success is
Project success means different things to different people.

10. Take responsibility – stakeholder management is something everyone does.
Stakeholder engagement is everyone's job.

It’s the responsibility of everyone to understand their role and to follow the right approach to communication and engagement.

Robert Noyes, ChPP MAPM  
Robert has been a P3M professional for the past 13 years working in Defence Equipment and Support (DE&S), Information Systems and Services (ISS), Joint Force Command (JFC) and Defence Infrastructure Organisation (DIO). Prior to that he was an Electronics Artificer in the Army.

During his time as a P3M professional Robert has delivered technologically complex projects for Special Projects Search and Countermeasures Delivery Team, Underwater Electronic Warfare Delivery Team and Joint Electronic Surveillance Delivery Team. Additionally, he has set up and led a PMO for a JFC 2* overseeing an Intelligence Programme and ran projects in the DIO. 

Robert currently runs two projects within the Lossiemouth Development Programme a CAT B delivering infrastructure to support the new P8 Maritime Patrol Aircraft and an addition Typhoon Frontline Squadron.
Robert is a High Risk Review Team Member (RTM) for Infrastructure Projects Authority and has completed reviews across government.

Robert acts as a mentor to MOD P3M professionals. Robert has a keen interest in all fields of P3M and actively seeks opportunities to develop. He is an APM Chartered Project Professional Project Manager, with experience in the whole CADMID/CADMIT cycle.


Previous presentations and webinars can be viewed on the APM Slideshare and YouTube channels.

This event is suitable for professionals with any level of experience.


APM Body of Knowledge 6th edition reference

Section Description
2.1.2 Conflict management
3.1.6 Stakeholder engagement

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