29 January 2019
University of Bedfordshire University Square Park Street LUTON BEDFORDSHIRE LU1 3JU
  • 2019-01-29 18:00:00 2019-01-29 20:00:00 Europe/London Going beyond conventional stakeholder management Don't forget to book your place on the APM website University of Bedfordshire Campus Centre Building, Room G101, University Square, Luton, LU1 3JU University of Bedfordshire

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Going beyond conventional stakeholder management

University of Bedfordshire Campus Centre Building, Room G101, University Square, Luton, LU1 3JU

From 2015-2017, Claire Smith was a postgraduate student on the Saïd Business School Major Programme Management MSc.

For her dissertation, she considered the Crossrail archaeology programme, starting with four basic questions:

  • How and why did Crossrail decide to create an archaeological programme?
  • By devoting so much resource to the archaeological programme, and by creating such a powerful narrative about its achievements and success, has Crossrail gone beyond conventional stakeholder management and created a new set of clients, users and beneficiaries?
  • Has the archaeological programme changed perceptions of disruption and/or benefits?
  • Is the Crossrail archaeological programme replicable in future complex, disruptive, urban major programmes?

The dissertation evolved to include questions of long-term legacy, analysis of soft benefits, and the limits to sharing knowledge. This study and the reactions to it form the basis of her presentation.


Claire Smith is a former senior diplomat. During an unconventional career she has worked in China, Pakistan, Germany and Switzerland for the UK government, a major Swiss bank, the UK Cabinet Office and the German Foreign Ministry.

Claire reinvented herself after a full-time career in public service. Drawing on her experience of policy formulation, risk, international relations and good governance, she now runs her own consultancy, CH Smith Consulting Ltd, providing services to private companies, individuals, public sector and not-for-profit clients in the UK and internationally. Claire speaks German, French, Spanish and Mandarin.

She was a Non-Executive Director of the Mott Macdonald Group from 2008-2012. Claire has been Chair of governors of an East End primary school, described as one of the most improved schools in England; and is now Chair of the St Laurence Education Trust.

She has been a Visiting Professor at the Universities of East Anglia and Stirling; a Visiting Lecturer at the Universities of Westminster, Buckingham and Lviv, Ukraine; and most recently, at the University of Loughborough. She sat on the UK government’s Security Vetting Appeals Panel for eight years, and was an Independent Member of her local authority’s Standards Committee for four years.

Previous presentations and webinars can be viewed on the APM Slideshare and YouTube channels.

This event is suitable for professionals with an intermediate level of experience.


APM Body of Knowledge 6th edition reference

Section Description
3.1.6 Stakeholder management

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