4 November 2020
Online webinar
  • Add to Calendar 2020-11-04 18:30:00 2020-11-04 19:30:00 Europe/London Intelligent Conflict Management - How to deal with conflict in project teams Don't forget to book your place on this webinar through the APM website Webinar

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South Wales and West of England branch

Intelligent Conflict Management - How to deal with conflict in project teams

This webinar will explore the reasons for interpersonal conflict, the psychology of conflict and how to manage conflict to achieve positive outcomes for all involved. 

Why does conflict happen? What triggers it? Why are some people comfortable with conflict and others are not? These are just a few of the questions that will be addressed in this webinar.

Regardless of which area you work in, you will always come face to face with conflict. Whether that conflict is verbal, physical or written, there is no way to avoid it.

To manage conflict, it is important to first understand why it happens, understand yourself and how your personality can lead to conflict. Once you understand this, you can begin to manage yourself and develop your conflict handling skills. Then you can move on to utilise your new found skills and align teams in your projects to work towards (not against) collaborative goals.

This webinar will dive into the difficult subject of conflict, explain why personality clashes happen and provide you with a toolkit of conflict handlings skills to take away and apply into your projects.

Lucy Finney has 30 years Business Transformation experience and a proven track record in the design and delivery of Leadership Programmes and Organisational Development solutions in the Defence Sector, Emergency Services and Private Sector in locations throughout the UK and overseas. Her experience is the result of a portfolio of experience which includes a full career as an Army Educational and Training Services Officer, a Masters in Design of Information Systems and 15 years’ experience as a Business Optimisation and Leadership Development Consultant.

She has extensive knowledge of the design and development of blended learning solutions and has led several major Command and Control Transformation programmes in both the civil and military domain. Lucy has been formally recognised at the highest level through the award of an MBE for the ‘Strategic Transformation and Modernisation of Training in the British Army’.

Today she is well known for the development and delivery of Senior Leadership Programmes using Mental Toughness, Crisis Leadership Frameworks, Coaching and psychometrics to build individual, team and organisational capability. She has extensive experience of working in multi-national and multi-cultural domains and has delivered Leadership Development solutions across the UK, Europe and the USA. She is a strong Leadership Influencer, Change Agent, Creative Problem Solver and Learning and Development Consultant. Her previous clients include MOD, Defence Science and Technology Lab, Niteworks, NHS and Fire and Rescue Services. Private sector experience includes Thales UK, Financial Times, BCM Construction, Mirka, Boeing UK, Capita, Network Rail and RED Scientific Ltd.

Previous presentations and webinars can be viewed on the APM Slideshare and YouTube channels

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This event is suitable for professionals with up to an intermediate level of experience.

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APM Body of Knowledge 7th edition reference

Section Description
3.1.5 Conflict resolution

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