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26 January 2017
18:00 - 20:00
Holiday Inn Hotels and Resorts
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  • 2017-01-26 18:00:00 2017-01-26 20:00:00 Europe/London Managing conflict: a practical guide Please ensure you have booked onto this event via the APM website. Holiday Inn Hotels and Resorts
Member ticket: FREE
Corporate member ticket: FREE
Corporate employer ticket: FREE
Non member ticket: £10.00
Midlands Branch

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Holiday Inn Coventry M6, Jct.2, Hinckley Road, Warwickshire, Coventry, CV2 2HP

This interactive workshop has been designed by a leading business mediator, David Liddle, to help APM members secure constructive and lasting outcomes to conflicts and disputes. 

This workshop will explore the 5 common mistakes that many of us make when we are handling conflict: with a work colleague or manager, within project teams, or with customers.
These mistakes include:

  • Designing conflict management systems which encourage dogma, division and dysfunction.
  • Leaving our values stuck to the lobby wall.
  • Burying our heads in the sand.
  • Taking issues too personally.
  • Being too remote – emotionally and physically.

During this workshop, David will set out some simple and practical tools that will help you to get the best from a challenging conflict or a divisive dispute.  He will also explore how many leaders are now designing constructive conflict management into their project plans and change management processes.

The session will include time for a conflict clinic.  David invites participants to submit questions in advance of the session which should be sent to colin.baker@apm.org.uk. Further details will be forwarded with the joining instructions.

David Liddle has extensive experience of mediation and dispute resolution within a variety of contexts. In 1994 he established Leicestershire Mediation Service – one of the first community mediation schemes in the UK.  David ran the scheme for eight years and in that time he established the Conflict Resolution in Schools Programme (CRISP), was a founding member of the Midlands Mediation Network and was active in numerous mediation, restorative justice, and community regeneration programmes across the East Midlands and UK.

In 2001, David established The TCM Group (Total Conflict Management). For the past 10 years, TCM has been at the forefront of mediation best practice and they have helped to develop and embed progressive and highly effective HR and leadership practices in relation to conflict, change and crisis management.

David specialises in the areas of business, workplace and consumer mediation along with civil and restorative justice. David and his team have established numerous in-house mediation schemes, successfully mediated in hundreds of workplace conflicts and have undertaken extensive research into the role and benefits of mediation. Some of his recent clients have included BT, HSBC, The UN and Topshop/Topman.

David was awarded his MBA with distinction having undertaken detailed research into the effectiveness of workplace mediation within two London Boroughs. Additionally, David has contributed to a book entitled Managing Conflict in the Workplace and he has recently published a white paper called Mediation Works – available for download from: www.thetcmgroup.com

This event is suitable for professionals with any level of experience.

You can view previous presentations and webinars on the APM Resource page by clicking here.


APM Body of Knowledge reference

Section Description
Conflict Management
Stakeholder Management

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