COMPETENCE 24: RESOURCE MANAGEMENT
The ability to acquire and deploy internal and external resources.
Introduction
Resource management is the process of identifying and scheduling the resources required to implement a change initiative, while acknowledging the need to use scarce resources in an optimal way.
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KNOWLEDGE
Knowledge of resource requirements.
APPLICATION
Establish resource requirements for all activities and events within a change initiative.
Consider:
- How the chosen life cycle approach determines resource usage.
- The activities that need to be undertaken.
- The nature and types of resources required, both labour and non-labour.
- The need to consider the sustainability of resources.
- The need to secure engagement of stakeholders to understand resource requirements.
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KNOWLEDGE
Knowledge of the availability of resource.
APPLICATION
Determine internal and external resources which are available to support the delivery of a change initiative and any dependencies between those availabilities.
Consider:
- An appreciation of the type of skills and resources required.
- The role of assumptions within resource planning.
- The requirements of other change initiatives and business-as-usual that may impact resource availability.
- The internal resource skill, capability and capacity to support a change.
- The resource demand profile for a change initiative.
- The ways in which to secure external resource.
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KNOWLEDGE
Knowledge of the tools and techniques to schedule resource.
APPLICATION
Prepare a schedule for resource use, reconciling resource limits and time constraints by applying resource smoothing and/or levelling.
Consider:
- The ways in which to build a schedule.
- The techniques to identify critical activities to determine the resource requirements of a change initiative.
- The timeframe in which the resources are needed, and any constraints, dependencies and limits on resource availability.
- The resource options that can be used to optimise a schedule.
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KNOWLEDGE
Knowledge of techniques to manage resource.
APPLICATION
Monitor resource use against the schedule during a change initiative and identify variances that require action.
Consider:
- Ways to monitor resource usage.
- Governance process for reporting, and ways to reconcile, resource contention.
- The sources of data to inform additional resource requirements and to facilitate the offboarding of resources.
- The implications on the schedule and on the business case.
- The contingency options that could be invoked.
- The need for ongoing engagement of resource managers.
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KNOWLEDGE
Knowledge of ways to update a resource schedule.
APPLICATION
Refine a resource schedule using a change control process.
Consider:
- Ways to adjust a resource schedule as appropriate.
- The governance process to control change.
- Ways to communicate the impact of a change to stakeholders.