09:15-09:45 Registration & networking
09:45-09:55 APM Enabling Change SIG Welcome & introduction
09:55-10:35 John McGlynn
Chair of APM
Inspiring Positive Change
10:35-11:15 Elizabeth Harrin The changing face of change: Three trends affecting how project customers respond to change
11:15-11:30 Tea/coffee break
11:30-12:10 John Mackie & Chris Bennett How Royal Mail delivered it's IT service transformation programme
12:10-13:00 Lunch break 
13:00-13:40 Patrick Hoverstadt Using systems approaches to manage change in complex and turbulent environments
13:40- 14:40 Nicola Busby Understanding the impact of change
14:40-14:55 Tea/coffee break 
14:55- 15:35 Lee Sankey & Rebecca Kemp Creating change through design
15:35- 16:15 Simon Williams Updates and key findings from the utilities, public services and transportation change practitioner groups
16:15-16:30 Summary & close


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