Mark Palmer is a well respected and effective change leader within Lloyds Banking Group (LBG) with a strong track record of delivery. Project highlights range from the formation and expansion of offshore processing centres to the design and implementation of complex command and control structures to support the Group’s key integration activities following the acquisition of HBOS in 2009.
Using his change experience to benefit the wider LBG change community, September 2014 saw Mark transfer to a Senior Programme Manager role within the Group Delivery Assurance team, providing assurance support to the Group's major change programmes, along with driving a cultural change towards a learning organisation through the implementation of the Change Performance Framework, a key repository supporting the recording of greater assurance activity across the Group and providing data to support and evidence improvements to key change approach initiatives.
More recently Mark has been one of the authoring team supporting the production of the new guide to the assurance of agile delivery, recently published by the APM.
Mark will be supporting the afternoon table discussion sessions on Agile Assurance and how to ensure assurance adds value to a project’s delivery using agile methods.