What we wanted was a highly effective, all-encompassing tool that delivered cost savings in terms of project management effort and improved customer service. What we needed was a ‘Project Journal’ – a collection of logs and registers in one Excel workbook.
I believe we can go further to improve project performance by putting communication design, and people, first. Tools and techniques are all communication design decisions. Accounting for communication design when implementing tools and techniques can enhance the probability of successful project outcomes.