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Case Study - Royal Mail

APM Corporate Accreditation case study

Royal Mail boasts a heritage dating back 500 years, to the reign of King Henry VIII. Today, it is the UK’s largest letters and parcels delivery company.

Royal Mail collects letters and parcels from over 200,000 collection points at post offices, post boxes and businesses. It delivers to more than 29 million addresses six days a week and is the second largest employer in the UK, with over 140,000 employees.

In 2015–16, Royal Mail made the fifth largest contribution to the wider economy of all UK corporations. In that same year, the group handled approximately 16 billion letters and approximately three billion parcels.

In October 2013 it successfully floated on the London Stock Exchange. For the past nine years, the company has undergone major transformation impacting every aspect of its operation – collections, automation, logistics and delivery – and affecting every member of the workforce. The scale and complexity of this business change has been recognised as one of the largest programmes of its kind in Europe. 

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