COMPETENCE 27: CONTRACT MANAGEMENT
The ability to monitor and manage supplier performance.
Contract management is a proactive activity tailored to the size, complexity and significance of a change initiative. Appropriate contract management will facilitate a proactive working environment and include a process to review progress, incorporating formalised reporting from contract initiation through to contract closure.
Knowledge of the governance framework associated with a contract.
Comply with relevant organisational procedures associated with contract management.
- The relevant policies and procedures to be adhered to.
- The regulatory landscape.
- The contract terms and conditions.
- The controls in place.
Knowledge of the need for shared understanding of delivery obligations.
Respond appropriately to ensure all parties comply with the terms of a contract.
- The benefits of defining clear roles and responsibilities.
- The rules of conduct to be adhered to.
- Ways in which to clarify and understand expectations.
- Ways to motivate stakeholders to comply with the contract.
Knowledge of the process for monitoring and evaluating performance.
Effectively monitor the supplier and organisation performance against agreed contractual obligations.
- The behaviours required for a coherent culture and ways to build relationships.
- Ways to establish sources of data, and methods to validate/assure timeliness and quality of data.
- Ways to report, communicate and the escalation routes in place.
- Ways to report risks and issues and their potential impact on contractual terms.
- The dependencies and assumptions that may impact performance.
Knowledge of respective obligations of all parties.
Effectively manage supplier relationships, and manage contract variances promptly to resolve any contractual problems.
- The governance process to be followed, including formal reporting, escalation routes and frequency of reviews.
- Ways to understand the customer’s responsibilities and the supplier’s perspective of a change, and their motivating factors.
- The risk involved in a change, and ownership of the risk.
- The type of relationship required, and the skills needed to build and manage a coherent team.
- The approaches to be used to resolve contract problems.
- The process to follow to change contracts, including due attention to the legal process for contract variation.
Knowledge of the process to close a contract.
Effectively close a contract once all contractual obligations have been met.
- The finance process to be used.
- The use of data to prove confirmation of obligations. Any specialised resource needed to close a contract.