APM Complaints Process

Definition

Complaint:  “An expression of dissatisfaction about APM’s action or lack of action, or about the standard of service provided by or on behalf of APM”.

How to make a complaint 

We have a 3-stage procedure (see below) for dealing with general complaints* and will always try to deal with these quickly. However, if it is clear the matter will need a detailed investigation, we will inform you and keep you updated as to progress. Written copies of the policy and procedure will be available to all interested parties on request.

Customers’ personal details or details of any complaint will not be divulged to third parties unless we have your written consent.

*Please refer to the separate section below regarding appeals, standards or professional conduct complaints

Specialised complaints

If you have an enquiry or a complaint which is an appeal against a decision regarding your application or results, please refer to the Assessment Results Enquiry Process on our website in the first instance. 

Code of Professional Conduct - please click here for guidance.

Assessment Result Enquiry Process

Contacts 

Email: complaints@apm.org.uk
Association for Project Management
Ibis House, Regent Park
Summerleys Road
Princes Risborough
Buckinghamshire HP27 9LE

01844 271681 – Membership
01844 271680 – Qualifications
0845 458 1944 – Main switchboard

 

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