APM Complaints Process
We have a 3-stage procedure (see below) for dealing with general complaints* and will always try to deal with these quickly. However, if it is clear the matter will need a detailed investigation, we will inform you and keep you updated as to progress.
Written copies of the policy and procedure will be available to all interested parties on request.
Customers’ personal details or details of any complaint will not be divulged to third parties unless we have your written consent.
*Please refer to the separate section below regarding appeals, standards or professional conduct complaints