Promise Akwaowo

Process Automation Analyst, Royal Mail Group

Promise Akwaowo is a CBAP-certified Business Process Automation Analyst and Product Owner with over six years of experience in AI-driven process improvement and digital transformation in regulated sectors.

He has led automation projects focused on operational excellence and sustainable productivity. Promise applies his expertise in enterprise systems, product innovation, AI, and human-centred design to deliver scalable solutions to different market challenges.

He is committed to responsible automation and ethical AI, regularly speaking at industry events, mentoring professionals, and serving on sector panels and professional bodies. By working with multidisciplinary teams, he translates technical initiatives into measurable business outcomes, building trust and enabling lasting change for technology-driven organisations. His work supports organisations in thriving and adapting to today’s rapidly evolving digital landscape.