19 February 2020
UClan Samuel Lindow Building Samuel Lindow lecture Westlakes Science and Technology Park United Kingdom CUMBRIA CA24 3JY

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Member ticket: FREE
North West branch

Systems Thinking as a key element of project success – A Case Study

UClan Samuel Lindow Building, Westlakes Science and Technology Park, Cumbria, CA24 3JY

Systems Thinking is a discipline for seeing wholes. It is a framework for seeing interrelationships rather than things, for seeing patterns rather than static ‘snapshots’. Systems Thinking is a discipline for seeing the ‘structures’ that underlie complex situations.

This presentation looks at some of the principles and techniques of systems thinking and illustrates their practical application to a real project; the launch of a new NHS website.

The talk covers not just Systems Thinking during design but also linking all project elements and disciplines together during project execution to deliver overall success despite all the hurdles in its way.

NHS technology projects have a poor track record of success, but this project was delivered on time, on budget and was so effective it won 4 awards, including a Queen’s award for innovation.


Andrew Wright

Andrew has 30 years’ experience in managing innovative and complex projects and is a founder member of the System Thinking SIG. Having joined the University of Manchester as a Visiting Lecturer in 2011, teaching project management to organisations including Rolls Royce, E-ON, AMEC and Sellafield Ltd, he teaches in parallel to his consultancy practice, and has just published a book on project success.

He has worked in a wide range of industries, from Financial Services to Nuclear, so has a very broad spectrum of experiences from which to draw fundamental understanding of projects, why they fail and why they succeed. He is a Fellow of the APM and a Chartered  Project Professional, and active both as a member of the North West branch committee, liaising with corporate partners, and as secretary of the Systems Thinking SIG.


18.00: Registration and refreshments
18.30: Presentation
19.30: Networking
20.00: Close 

Previous presentations and webinars can be viewed on the APM Slideshare and YouTube channels. Follow @APMEvents for upcoming event information.

This event is suitable for professionals with any level of experience.


APM Body of Knowledge 7th edition reference

Section Description
Project shaping
Business readiness
Transition of project outputs
Adoption and benefits realisation
Engaging stakeholders
Leading teams
Options and solutions
Risk management
Contingency management


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