Case study - DWP
APM Corporate Accreditation case study
The Department for Work and Pensions (DWP) is the biggest public service delivery department in the UK. It is responsible for welfare and pension policy and is a key player in tackling child poverty and serves over 20 million customers.
The DWP delivers its customer services through a number of operational organisations including the Pension Service, Disability and Carers Service, Child Maintenance Enforcement Commission and Jobcentre Plus, and aims for a high quality and efficient service to all.
Every working day the DWP will:
- Receive around 15,000 vacancies
- Receive over 1 million job searches
- Help over 5,000 people move into work
- Issue 18,000 pension forecasts
- Deal with over 1 million personal contacts
Cooperation between academics and project managers can lead to a mutually beneficial result for both parties, write Dr Ian Stewart and Dr Kun Wang
Shuttering and then reopening health and fitness facilities against a backdrop of ever-changing government guidelines has proved quite the project management challenge, writes Dave Waller
The webinar considered the impact of behavioural activity, as well as examining how technology and core project management disciplines enable and underpin successful changes in our ways of working.
This webinar presented on Tuesday 6 October 2020 introduced how psychology and cognitive bias affects what we think we know and how we make decisions. It is based on research by Kevin and his team and surveys of almost 700 professionals.