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Case study - Heathrow Airport Limited

APM Corporate Accreditation case study

Heathrow Airport is London’s main airport, the UK’s only hub airport and one of the busiest in the world. It is home to 86 airlines serving over 180 destinations in 90 countries, with more than 1,300 daily aircraft movements and between 100,000 and 200,000 passengers every day.

As one of the UK’s most significant construction industry clients, Heathrow continually invests in the construction and refurbishment of its infrastructure, along with the process and operational change programmes which go along with their delivery. Among its current major projects is the future Terminal 2, adding to the existing four operating terminals and which is expected to see around 25 million passengers a year.

Heathrow promotes strong values that are reflected in everyday activity at all levels. It has established six core business behaviours – including working together, taking the lead and continuous improvement – to support the vision to ‘Become the UK ‘s direct connection to the world and Europe’s hub of choice by making every journey better’.

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