Skip to content
Added to your Saved Content Go to my Saved Content Added to your CPD log

View or edit this activity in your CPD log.

Go to My CPD
Only APM members have access to CPD features Become a member Already added to CPD log

View or edit this activity in your CPD log.

Go to My CPD

Competence Framework - 12 of 29

< Back         Next > 

COMPETENCE 12: BENEFITS MANAGEMENT

The ability to identify and agree the benefits and determine how they will be measured, monitored and managed throughout a change initiative until they are realised.

Introduction

Benefits management actively documents, measures and monitors a change initiative to assure realisation. It aligns with the business case and intended outcomes for delivery.

KNOWLEDGE

Knowledge of the wider organisational strategy.

 

APPLICATION

Demonstrate how the intended benefits relate to strategic objectives and are measurable in a way meaningful to stakeholders.

Consider:

  • Ways in which the benefits align to the strategic objectives.
  • The different techniques available to measure benefits.
  • Ways to quantify and communicate benefits to stakeholders.

 ❷

KNOWLEDGE

Knowledge of ways to create a benefits management strategy.

 

APPLICATION

Create a benefits management strategy which considers priorities, timescales and responsibilities, and monitoring methods.

Consider:

  • The appropriate approach to determine a benefits management strategy for a change initiative, taking into consideration priorities, timescales, responsibilities and monitoring methods.
  • Ways of setting appropriate and realistic benefits targets.

KNOWLEDGE

Knowledge of ways to assess the intended benefits of a change initiative.

 

APPLICATION

Confirm dependencies between the intended benefits and the outputs, outcomes and related business changes. Prioritise achievement of benefits based on their level of contribution to strategic objectives.

Consider:

  • Ways to develop a benefits mapping process that considers the needs and wants of stakeholders.
  • Ways to analyse the organisational drivers and how a change initiative will facilitate the achievement of benefits.

KNOWLEDGE

Knowledge of the use and importance of a benefits realisation plan.

 

APPLICATION

Create a benefits realisation plan which considers funding options, key indicators, milestones and reporting schedules.

Consider:

  • The baseline measures that need to be in place, the level of improvement required and the expected timeframe for realisation.
  • Ways to monitor end user behaviours and attitudes.
  • How progress will be communicated.

KNOWLEDGE

Knowledge of ways to evidence the value delivered.

 

APPLICATION

Carry out effective monitoring against the benefits realisation plan. Based on monitoring outcomes, take action to highlight recommended adjustments to maximise benefits realisation.

Consider:

  • Ways of determining the sources of data required for effective monitoring.
  • Appropriate responses to implement any necessary changes to the benefits realisation plan.
  • Ways of managing expectations in terms of the timeframe of promised benefits considering any adjustments made.