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Competence Framework - 29 of 29

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COMPETENCE 29: CHANGE CONTROL

The ability to manage variations and change requests in a controlled way.

Introduction

Change control is the process through which all requests to alter the baseline scope of change initiatives are identified, evaluated and then approved, rejected or deferred.

❶

KNOWLEDGE

Knowledge of the governance structure of a change initiative.

 

APPLICATION

Establish, implement and maintain an appropriate change control process.

Consider:

  • The recommended change control process in relation to the chosen life cycle.
  • The means of communicating the process to stakeholders.
  • The need to champion and support the process throughout the life cycle.

 ❷

KNOWLEDGE

Knowledge of ways of capturing and recording change requests.

 

APPLICATION

Capture and record proposed changes to the agreed scope and objectives of a change initiative.

Consider:

  • The appropriate channels for stakeholders to use.
  • Ways to ensure that the governance process is adhered to.

❸

KNOWLEDGE

Knowledge of techniques to determine high-level impact of proposed changes.

 

APPLICATION

Determine the high-level impact of proposed changes to the scope and objectives of a change initiative, including reference to relevant sources.

Consider:

  • What elements need to be considered when carrying out a high-level impact assessment.
  • The impact to the integrated plan and subsequent impacts to dependent change initiatives, the business case, and wider strategic aims.
  • The use of data and suitably qualified experts to inform the decision.
  • Ways to communicate the outcome of the high-level impact assessment.

❹

KNOWLEDGE

Knowledge of ways to assess all options relating to a proposed change.

 

APPLICATION

Assess all options relating to proposed changes, and estimate their impacts. Determine the detailed impact and estimates of all options relating to a proposed change.

Consider:

  • Ways to assess the impact on this change initiative, interdependent change initiatives and the organisational context.
  • The use of specialist resources and data to assess the impact.
  • The priority of the change to the business.
  • The adjustments that may need to be made to accommodate the change.

❺

KNOWLEDGE

Knowledge of how to develop, communicate and justify recommendations about whether to approve, reject or defer changes.

 

APPLICATION

Reach justified recommendations on the approval, rejection or deferral of proposed changes to a change initiative.

Consider:

  • The impact on the perceived benefits established in the business case.
  • The level of risk associated with the outcome of a change, including its approval, rejection or deferral.
  • The process to finalise the decision for a proposed change.

❻

KNOWLEDGE

Knowledge of ways to implement and communicate a change.

 

APPLICATION

Update plans and schedules to reflect approved changes to a change initiative, ensuring  configuration management is used. Communicate implemented changes to relevant stakeholders.

Consider:

  • The parts of the plan that need updating.
  • Responsibilities for updating the plan and the processes that need to be adhered to.
  • Which stakeholders need to be informed of the new baseline integrated plan.

❼

KNOWLEDGE

Knowledge of methods of analysing patterns of change.

 

APPLICATION

Use trend analysis to improve the future performance of change initiatives.

Consider:

  • The use of data and an understanding of cause and effect.
  • Ways to share data to improve maturity of practice, and confirm its relevance to other
    change initiatives.