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Anna Etherington-Smith

From dream to reality

Too often in the construction industry, all-important client outcomes are lost in a sea of contractual wrangling that can be conflict-ridden, overwhelmed by complex jargon or disregarded due to the approach of ‘well, it’s always been done this way’.

David Hamilton.jpg
David Hamilton

Why is escalation the last resort?

Escalation should never be a threat or a punishment; escalation should be for the benefit of the organisation, says David Hamilton Have you ever looked at a project or a workstream that is not going anywhere and thought to yourself, ‘why hasn’t this been escalated?’ We all know that, sometimes, projects need to be escalated to a senior level to get decisions made or things unblocked.

Mike Clayton
Mike Clayton

Reasons to be cheerful

Chiropractors, taxi drivers, the Marylebone Cricket Club and internal auditors.