What impact have your past / present projects had on the pharmaceutical / cosmetic Industry?
Since the Brand was founded in 1995, exceptional service and honest, expert advice have been at the heart of everything we do, and most important of all are our customers so all the projects we undertake are shaped by these principles. We’re passionate about all we do and like to keep things simple, and being a botanically-based beauty company, we have developed a high-performance range of skincare, haircare, bodycare and make up that really works.
We never test on animals and are certified under the Humane Cosmetic Standard by Cruelty Free International (previously known as the BUAV), none of our ingredients are derived directly from animals and all our products are suitable for vegetarians.
We've been lucky enough to win some fantastic awards for our products and our service. In fact, our best-selling Cleanse & Polish™ Hot Cloth Cleanser is one of the most awarded cleansers in the UK, with over 100 awards and accolades including, most recently being awarded Editors’ Choice in the cleansers & toners category of the Social & Personal Awards, and highly commended in the best cleanser category at the Natural Health International Beauty Awards 2017.
We apply our Precious Recipe into all aspects of how we operate as a business and were awarded Which? Best Online Retailer 2015 and Which? Best Customer Service (Small Business) 2015 as a result. We’re passionate about responsible sourcing, balancing factors such as performance, sustainability, ethics and soil-safe practices to determine which source to use.
Where we can, we work closely with ingredient growers and farmers, not only to ensure the quality of our ingredients but also care for the environment, promote fair working conditions and incomes for communities.
The Green House is our head office, based in Ryde on the Isle of Wight and around a third of our over 900 strong team are based here. We designed this visionary building to include many environmentally-friendly innovations, including geo-thermal heating, which uses the natural heat from the ground to keep us warm (and cool) and a facility to harvest rain water, which is then filtered into our bathrooms to flush our toilets.
Movement and sensory timers ensure our lighting automatically turns off when there is no-one in the room, we are very proud of our 92% recycling rate, and all our food waste is composted on site which saved 11 tonnes of CO2e through diversion from landfill in 2015.
So whether the projects we deliver are new products and services for our customers or delivering business operational improvements everything is carefully considered in line with our Brand ethos and core principles.