What did we discover?
The researchers conclude that the assurance management service is designed, implemented and operated in these five main dimensions:
Using these five dimensions, our research identifies a framework which offers the target state for an impactful assurance management service. For example, specialism, draws attention to assurance management as more than ‘just a side job’ or ‘something to lend a hand to’. As a result, project professional bodies can review how they handle assurance management in their bodies of knowledge, competency frameworks and spectrum of accreditations and qualifications. Each of the five case studies derived from semi-structured interviews with participating organisations defines an empirical approach to optimising the level of investment, where the organisations implemented an approach and then made incremental changes based on feedback over time. The research provides insights into the design, implementation and operation of an optimised assurance management service.
In practice, the authors encourage that the five dimensions of an assurance management service be rigorously considered when:
- Drafting programme and project management strategy and planning documents
- Designing programme and project management controls
- Designing and resourcing programme and project management offices
- Developing a holistic assurance management plan for a programme or project.