Case study: In scoping programmes, is using the “T” word a constraint to successful delivery?
Ian Clark, Department for Work & Pensions, Programme Manager
For the last 15 years, Ian has been delivering a range of Projects and Programmes within the DWP. His current role is leading the Scottish Devolution Programme, part of the wider UK Government Programme within DWP to devolve delivery to the devolved administrations.
Prior to that Ian led change in the State Pensions portfolio, where he was responsible for the delivery of a wide portfolio of change projects ranging from small business change working with the a range of OGDs and external partners (Post Office, Local Authorities, HMRC etc.) to major business transformation programmes such as Pensions Transformation Programme where he introduced Scanning and electronic document handling and new Customer Account management IT systems.
Most recently, Ian led the delivery of the new State Pension and the changes to State Pension age, two of the biggest welfare reform changes DWP has delivered.
Ian is a High Risk Project IPA reviewer, a graduate of the MPLA and APM qualified.
Scoping and measuring benefits on Transformational projects and programmes are hard to do. They require complex changes to organisational structures and cultures, unpicking established ways of working and the creation of a whole new order. They are often instigated to cut costs, improve efficiency and adapt organisations to new technology and economic pressures. And, in terms of delivery, the focus is on outputs, with the process being far more agile and amorphous than that used in major capital projects. Done well, transformations can have far-reaching benefits not only on cost, but also on the well-being of those employed and on whose behalf they are working. Ian will look at how recent experience in delivering major programmes in Government and some of the issues and lessons he has learned.
A write up is being edited by the committee and will be published here shortly.
Please find below the slide material from this case study.
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