Achieving transformational change - the Royal Mail experience
Posted by APM on 14th Jan 2013
ThisAPM Programme Management SIG breakfast meeting on10th January was hosted by CH2M Hill in London. It was standing room only at the presentation by Ian Jones, Royal Mails Operations Transformation Programme Director.
Ian Jones, Royal Mail Operations Transformation Programme Director (left) and Alan Macklin, Director UK Government Acquisition & Support Programmes, CH2M Hill UK and APM Board member
Ian is currently leading one of the largest transformation programmes in UK industry and he shared his experiences in order to help the 60+ delegates deliver transformational success. Ian presented the major transformation that Royal Mail Group is undertaking in order to convert a legacy public sector/public service enterprise with historic under investment and working practices into a 21st Century business able to thrive in a de-regulated market without losing the public service commitment.
Ian set out in detail the contextual issues that form such a vital component of any programme and described the complexity of the interactions between cultural and technical issues across the wide range of projects involved and the imperative & challenges associated with maintaining Business As Usual outputs in the midst of change. He took us behind the scenes of a household name, for which everyone in UK is a customer, to understand key aspects of business side and both the imperatives for, and delivery of, an organisational change programme that captured the interests of those present as both professional project managers and customers. You can see his presentation below:
Ian welcomed questions from the audience, and finished by offering contact via Linkedin if anyone had any more!
A post event interview with Ian was recorded and can be viewed below.
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The terms success and failure may appear obvious but in a change initiative what do they really mean? By what measures are we determining success and failure or according to whom?