Launched in October 1998, lastminute.com has grown from a dotcom dream into one of the most well-known global travel brands. As the company expanded, through growth and acquisition, its technology infrastructure and project delivery systems became increasingly complex and diverse as different processes and technologies were integrated into the lastminute.com enterprise.
Terry Dewhurst was appointed as Director of Transformation, and initiated and led the transformation programme.
In 2008, Terry started to radically improve delivery of change within lastminute.com, with the objective of creating a framework within which the executive leadership would be able to make strategic decisions which would both reflect international business priorities and also take account of the resources they had at their disposal. The transformation programme was launched and named Z-ETA (being a derivative of “Zen and the art of EMEA Technology Abilities”) and its vision was to deliver all aspects of improvement within technology and project delivery at lastminute.com.
His full case study can be downloaded below.