Managing conflict: a practical guide, 26 January 2017, Coventry

On 26th January 2017 David Liddle from the TCM Group shared with APM members and guests an interesting and thought provoking talk on the subject of workplace conflict management and its resolution. The talk, held at Holiday Inn in Coventry, covered areas of:

• Root causes of workplace conflict and its impact on employee productivity and wellbeing
• The anatomy of a conflict, its states and associated risks or opportunities
• Common behaviours and reactions associated with conflict in a workplace
• Techniques for conflict resolution and transforming it into valuable outcomes

David's presentation can be viewed below on the APM Slideshare page.