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What leaders need to know about establishing trust and defusing conflict

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Posted by APM on 10th Jul 2013

This good practice workshop content was based upon over fifteen years’ experience consulting with project teams in a variety of industries such as oil & gas, chemicals, construction, IT, health care and government on an on-going basis. Benchmarking data was collected from approximately 150 project teams around the globe related to how the presence or absence of trust and the prevailing level of expertise in constructive conflict management impact project team performance.

What leaders need to know about establishing trust and defusing conflict from Association for Project Management (These slides are copyright of Tercon Consulting and should not be used or copied without their permission).

A significant finding was that in addition to excellent technical expertise, leaders who had the ability to build and sustain trusting relationships and were relatively skilled in resolving conflict consistently, excelled at recruiting and retaining talent, fostering teamwork and collaboration, securing senior management support when needed and building positive stakeholder relationships.

Key lessons learned from Tercon's work were shared in a highly interactive, solution-focused format that provided opportunities for practical application of the tools and models presented to “real life” situations.

Around 35 people were present and learned;

1. The pivotal role played by trust in determining project success
2. Essential steps for building and sustaining trust-based relationships as a project leader
3. Good practices for ensuring high trust within your team and with outside parties.
4. How low trust leads to high conflict
5. Practical tools used by successful project leaders to resolve conflict
6. An emotional intelligence- based model for constructive conflict resolution
7. Last ditch techniques for disarming resistance and dealing with very difficult people
8. Metrics-based tools for assessing trust and conflict levels on your team

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