PLEASE BE ADVISED that the website is currently suffering some technical difficulties. We are looking to resolve this as soon as possible. Apologies for any inconvenience this may cause.
COMPETENCE 16: TEAM MANAGEMENT
The ability to select, develop and manage individuals to create and sustain teams.
Introduction
Team management entails bringing people together and motivating, co-ordinating and developing them to achieve specified objectives that cannot be realised individually. It involves encouraging team members, internal and external, to work in collaboration towards achieving a common goal. The success of any change initiative is dependent on effective team management.
❶
KNOWLEDGE
Knowledge of the vision and goals of a change initiative and the maturity of the team.
APPLICATION
Agree team objectives and ways of working to achieve the vision and goals of a change initiative. Determine the level of maturity of the team.
Consider:
- Ways to develop team objectives.
- The different stages of team development and ways to determine the maturity of the team.
- The chosen life cycle and delivery approach in place.
❷
KNOWLEDGE
Knowledge of the way in which individual and team needs correlate.
APPLICATION
Meet the demands of a change initiative through balancing individual and team needs. Celebrate the success of team achievements.
Consider:
- Characteristics of a successful team.
- Ways to motivate and sustain individuals within the team.
❸
KNOWLEDGE
Knowledge of the range of development and support opportunities available.
APPLICATION
Provide opportunities for coaching and mentoring to members of a team. Create an environment of learning and trust to promote continual development, with the ability to be alert to any signs of stress within the team.
Consider:
- The tools and techniques available to assess development needs.
- The benefits of coaching and mentoring to support continual development.
- Different situations that can lead to excessive pressure and how they can be addressed.
- How behaviours change when individuals are experiencing stress.
❹
KNOWLEDGE
Knowledge of the ways in which team dynamics change.
APPLICATION
Address performance issues likely to negatively impact the success of a change initiative.
Consider:
- Ways to maintain a healthy team ethos and avoid ‘groupthink’.
- Typical indicators of performance issues.
- The different ways of addressing performance issues.
❺
KNOWLEDGE
Knowledge of performance monitoring techniques.
APPLICATION
Acknowledge levels of performance through constructive feedback to individuals and teams.
Consider:
- The tools and techniques available to deliver constructive and effective feedback.
- The factors that create a safe and receptive environment.
❻
KNOWLEDGE
Knowledge of the importance of effective communication to facilitate ownership.
APPLICATION
Adopt a proactive approach to communication to establish networks of support and facilitate effective ownership.
Consider:
- The different communication styles that can be used to engage and create trust.
❼
KNOWLEDGE
Knowledge of the challenges that may be faced when working with virtual and dispersed teams.
APPLICATION
Build a relationship of trust and support, taking into consideration the complexities of collaboration, international working, time zones and diversity of culture.
Consider:
- Ways to collaborate, gain trust and share knowledge across multiple teams.
- The rationale, challenges and benefits of remote or virtual working.