Survey results: perspectives on knowledge
We asked people 33 questions about their understanding of knowledge, then analysed the results to identify each respondent’s dominant perspective. As individuals, most people have a process understanding of knowledge.
When the views of individuals who work for the same organisation are combined to give the prevailing perspective in each organisation, the process view is even more dominant. In some organisations, this is simply because the ‘process’ thinkers outnumber people with the other perspectives. In other organisations, though, there is strong agreement between individuals about the meaning of ‘knowledge’. Often this coincides with strong leadership of knowledge management and clear definitions of knowledge and knowledge management. This indicates that what organisations do to manage knowledge influences individuals’ understanding of what knowledge is.
Survey results: perspectives on knowledge and perceived approach to knowledge management
We asked people to identify their organisations’ overall approach to knowledge management. For the two organisations in which the prevailing perspective on knowledge was unclear, one had a process approach to knowledge management and the other had a mixed, unclear approach. For the organisations with a prevailing process understanding of knowledge, the results were mixed:
Only 65 per cent of the organisation with a process understanding of knowledge had a matching process approach to knowledge management.