How to tackle your own biases

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As a person of colour and a female, it quickly became apparent to me, quite early on in my career, that my experience was slightly different from everyone else. In some respects, I had to work quite hard to make myself, and my unique perspectives, understood. As a young professional, I found it easier to ‘cover’ and not be entirely myself.

With the help of some really good mentors and coaches along the way, I realised that, as a person who a lot of the time stands out in a room full of people, I can contribute a different perspective. My difference is a strength.

The more diverse and inclusive an organisation is, the more ideas and skills it is likely to have. Studies have shown that it can really improve productivity in the workplace – as long as it’s managed and implemented correctly. Workplaces aren’t only informed by the qualifications of their employees; they also bring a lot of themselves into the workplace. Cultural background, life experiences, where they’ve lived and how they grew up – all of these things provide benefits to the organisation. It allows the organisation to make more rounded decisions.

But everyone on the team has to address their own biases and assumptions if it’s going to work. It can be easier said than done, but if you lead the way, address your own biases, and implement changes within your team, you can reap the rewards of a more inclusive culture.

Don’t trust your assumptions

A few years ago, I felt quite intimidated by one of my colleagues. I thought she was very confident and sure of herself; I didn’t know how to approach her. I mentioned to my director that I found her quite intimidating. My boss looked at me in disbelief: “Actually, she’s really shy.”

It completely changed the way that I saw her, and it got me to consider some other assumptions I’d made. Since then, this colleague and I have worked on projects together and had some really great conversations. It’s taught me not to trust any assumptions I might have of people. You need to at least seek out evidence for those assumptions before you take it as gospel. If you think someone is unapproachable, try approaching them. The worst thing that can happen is you confirm what you already thought. The answer is always no if you don’t ask the question or try something.

Reach out

You need to go out and experience other perspectives. Work with colleagues that have different backgrounds and working styles – really try to understand their point of view. Find a mentor who is the complete opposite of you.

I have sought out mentors who are male, white, tall and in senior positions. It’s a way to open up channels of communication, you can learn their perspectives and help them understand yours. It’s taught me a lot about how my colleagues are thinking. Reach out, have conversations.

Face your own biases

Unconscious bias training is one of the most valuable things you can do. It is incredibly revealing – you’ll learn things about yourself that you’d never uncovered otherwise.

I’m the co-founder of the University of London’s racial equality group. One of the things we’re encouraging and implementing, as part of the inclusion agenda, is active bystander training. It ensures that people have the knowledge and encouragement to be able to call out behaviours and transgressions.

Inclusion is everybody’s business. Anybody who wants to cultivate a progressive culture in their teams or organisations needs to practice inclusion. Successful organisations weave inclusion into fabric of the organisation.

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Reetu Kansal

Posted by Reetu Kansal on 27th Nov 2019

About the Author

Reetu Kansal is a Senior Project Manager at the University of London.  Her demonstrable niche lies in identifying change opportunities, building relationships and leading on high business risk projects that secure the University’s reputation and yield cost and time savings. Eleven years at the University have seen her cultivate over 175 strong strategic partnerships with regulators, professional bodies and educational organisations in over 50 countries, in functions averaging an income of over £55m p.a. She delivered the One University efficiency programme, a key strategic aim for the University, as a Senior Business Analyst, involving a series of projects on communications and customer journey mappings. 

Reetu is the co-founder and Chair of the University’s first Race Equality Group. She chairs the Chartered Management Institute’s (CMI) Future Leaders advisory panel. She is the Diversity and Inclusion Champion on CMI’s regional Board, and sits on the steering group for CMI’s Management 4.0 national AI thought leadership project. She is a published writer, blogger, presenter and journal reviewer on management, leadership and transnational education matters.


Specialties: Change management, Culture Change, Risk Management, Leadership, Management, Continuous improvement, Partnerships management, Customer Service, Intercultural liaison, Transnational Education, Inclusion, Project Management, Business Analysis, Languages (German, Hindi, French) 

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