The need for face-to-face contact

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The benefit of communicating face-to-face was the one piece of advice offered unanimously by the finalists at this year’s APM Awards

Wouldn’t it be great if you could spend 45 minutes talking to four of the best project professionals in the UK every year? What is their secret to success? How do they handle stakeholders, risks, issues, planning and everything else? Can we bottle their achievements?

As one of the APM Awards judges, I get to do just this by quizzing our industry’s brightest stars. After the initial round, the four finalists are invited to present, enabling the judges to gain much greater insight into their achievements.

All of the finalists mentioned the same recommendation when asked about their secrets of success. They weren’t prompted and they were not in the room at the same time, but they all listed the same thing as part of their answer.

So what was it that all of the finalists cited as a key driver to their project successes? This is a tech-savvy group, and the answer may not be what you expect. They all pointed to the need for face-to-face contact. Get out from behind your desk. Stop emailing. Go and talk to stakeholders directly.

There is a practical consideration here and, of course, all of the finalists make use of tools such as Skype for Business, but they all emphasised the importance of meeting face-to-face in order to build and maintain good working relationships.

So, have a think. Who is your most difficult team member, customer or supplier? Get out from behind your laptop and go and meet them. Go on. I dare you.


This blog first appeared as an article in the Winter edition of Project Journal.

Vince Hines

Posted by Vince Hines on 16th Dec 2016

About the Author

Vince is the Managing Director of Wellingtone PPM; the project management consulting company based in Windsor, Berkshire. We retain a particular focus not just in the UK but Ireland and Spain.  Wellingtone is the only organisation that is both a Microsoft Gold Partner with the PPM Specialisation as well as an APM Accredited training provider.  Wellingtone is also the exclusive UK partner of the PMO Global Alliance and PMO Value Ring as well as PMOtto; the AI Bot for MS Project Online.

Wellingtone works closely with the APM and sponsors the Annual Salary Survey as well as the PMO of the Year Award.  We also run our PMO focused annual conference; FuturePMO.  We have developed courses in Legal Project Management and the PMO, both of which have been Accreditred by the APM as part of the APM Professional Courses route.

Our "PPM Intelligence" is also demonstrated by publishing The State of Project Management; the largest piece of annual reseearch of its kind in conjunction with UCL, the APM PMO SIG and the APM Systems Thinking SIG.

Vince is an expert Project Management Consultant, having worked with clients across the UK, US and Europe. He retains a number of professional qualifications including MAPM and has extensive real world experience of developing client project management maturity. As an active member of the APM community Vince is also a judge for the Annual APM Awards.

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