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Creative leadership is the mindset for the future

Changing our expectations of leaders from outdated models of yesteryear will be one of the most challenging yet transformational achievements in the workplace, argues the Royal College of Art’s Rama Gheerawo We spend most of our time at work, either managing or being managed, applying frameworks from tiered hierarchies to flat organisations, from traditional structures to overstretched start-ups.

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Heathrow’s loop of continuous improvement

Darryl Grinter, Terminal 5’s baggage project delivery manager, explains how borrowing principles from the world of manufacturing got Heathrow’s upgrade for its hold-baggage screening machines over the line 35 days early.